Thoroughbreds Privacy Policy

This Privacy Policy explains how Thoroughbreds collects, uses, and discloses your personal information when you use our online platform to purchase tickets ("Platform").

1. Information We Collect

• Personal Information:
• During Account Creation: Name, Email Address, Phone Number, Date of Birth, Password, Address, Mobile Number.
• During Ticket Purchase: Ticket type, Quantity, Event date, Payment information (Credit/Debit Card details, Bank Account information).
• Through Interactions: Communication with customer support (emails, chats), browsing history on our Platform, IP address, device information.
• Non-Personal Information:
• Aggregated data (e.g., overall ticket sales trends).
• Technical information (e.g., browser type, operating system).

2. How We Use Your Information

• To process and fulfill your ticket orders.
• To communicate with you: Send order confirmations, updates, event reminders, and marketing communications (with your consent).
• To improve our services: Analyze user behavior to enhance the Platform's functionality and user experience.
• To prevent fraud and ensure security.
• To comply with legal and regulatory requirements.

3. Data Sharing and Disclosure

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Platform (e.g., payment processors, delivery services, marketing agencies).
• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights

• Access and Correction: You have the right to access and correct your personal information.
• Data Portability: You may have the right to request a copy of your personal information in a portable format.
• Withdrawal of Consent: You can withdraw your consent to marketing communications at any time.
• Complaints: You can lodge a complaint with the relevant data protection authority in Sri Lanka.

7. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our Platform.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@thoroughbreds.lk.